![]() Softphone.Pro is leaner, cheaper, and more reporting looks like a way to do more with less. OnSIP is heavy and resource intensive someone might find signup procedure unobvious and complicated. The final decision is always up to you, we just summarize. □ Click-to-call aka click-to-dial support □ MS Excel and Google Sheets integration So let's get a comparison started! What comes out of the blue? Now we welcome OnSIP which is going to be vs Softphone.Pro.īoth are more or less blue in terms of logo color however - as we will see soon - not odd or strange but wise and powerful like blue sky and blue ocean. Visit our Zendesk Integration page at for a video demo.Our review goes on! Did you miss? We too.īria, Zoiper, Acrobits, Avaya, Cisco, 3CX - there are many of those who would like to parade them, challenge, and arise vs an opponent in our ring. Visit our Highrise Integration page at for a video demo. The ticket will be assigned to the agent (you) who answered the call and opened in the agent's (your) portal Now, all inbound calls will auto-generate a ticket with caller identification info. ![]() Note: If you have any questions about either of these fields, simply hover over the question mark for a tip.ĥ. Enter your Zendesk URL, Zendesk Email Account, Zendesk API token in the appropriate fields. Select the Applications Integrations dropdown and choose Zendesk Integration.ģ. ![]() Or, right click on the Call Assistant icon in the top right hand corner of your browser and select 'Options')Ģ. ![]() (In Chrome, select Window > Extensions > Find OnSIP Call Assistant > Options. If you have a Zendesk account, go back to the Options menu. OnSIP Call Assistant with Zendesk Instructions:ġ. Now, all calls with Highrise contacts will be auto-logged as a note in the contact’s profile. Once you have entered the appropriate fields, click Save.ĥ. Select your timezone from the dropdown.Ĥ. Note: If you have any questions about either of these fields, simply hover over the question mark for a tip.ģ. Enter your Highrise domain and API Key in the appropriate fields. (In Chrome, select Window > Extensions > Options)Ģ. If you have a Highrise account, go back to the Options menu. OnSIP Call Assistant with Highrise Instructions:ġ. A phone number link will be easily recognizable by the phone icon, which will appear when you hover your mouse over it. After installing the extension, all phone numbers on the pages you visit will be converted into links, which will initiate a phone call when you click them. Otherwise, you will not receive Caller ID popups.Ħ. At the top of the browser, confirm to allow browser pop-up notifications. In your Chrome browser, select Window > Extensions > Options under “OnSIP Call Assistant” to open the "Settings" page where you can enter your SIP address and password.ĥ. Single-click on the extension's icon to toggle the extension ON or OFFĤ. You must be an OnSIP (customer to use this plugin.ģ. Highrise Integration: Auto logs calls with your Highrise contactsġ. Zendesk Integration: Auto generates tickets with enhanced caller IDĤ. Caller ID Browser Notifications: Popups will alert you of incoming calls (can disable)ģ. Click-to-Call: No more dialing! Phone numbers on web pages turn into clickable links for an instant callĢ. To use this plugin, you MUST be an OnSIP CUSTOMER.ġ. If you are a Highrise user, keep track of communications with auto-call logging in Highrise. Zendesk users can take advantage of automatic ticket generation with caller identifying information. This extension offers the ability to click-to-call phone numbers in a web page and displays caller-ID browser notifications for incoming calls. OnSIP customers can maximize workday efficiency with click-to-call, caller ID popups, and Zendesk & Highrise integration.
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